Business Analytics · Data · Digital

Heng
Li En

Fresh Business Analytics graduate from NTU, with experience in governance operations and trust & safety at TikTok Singapore.

Analytics Data visualisation Risk management SQL · Python
Heng Li En
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Li En
me 🇸🇬

A little about me

Beyond the
spreadsheets

"

Hi there — I'm Li En, a data enthusiast, accidental emcee, and cat feeder based in Singapore.

When I'm not wrangling datasets or building dashboards, you'll find me planning my next adventure (Japan is always on the list), perfecting a bowl of ceremonial-grade matcha, or clocking kilometres on my bike around the neighbourhood.

I believe the best insights come from curious minds that never stop exploring — whether that's a new dataset, a new country, or a new café. Let's build something meaningful together.

Academic background

Education & qualifications

Nanyang Technological University
Bachelor of Business
Jul 2023 – May 2026 · Specialisation in Business Analytics
Nanyang Polytechnic
Diploma in Business Intelligence & Analytics
Apr 2020 – Mar 2023
  • Edusave Certificate of Academic Achievement 2020, 2021, 2022
  • Diploma Plus: Machine Data & OP Intelligence — B+
  • Diploma Plus: Cyber Ethical Hacker Certificate — B

Technical toolkit

Skills & technologies

Data & analytics
SQLPython / Pandas TableauLooker Studio Google AnalyticsExcel VBA
Cloud & platforms
Azure CloudSalesforce VWOSQL Server Splunk
Design & web
FigmaHTML CSSCanva Microsoft Office

Professional journey

Work experience

Feb – May 2026
TikTok SG
Governance Operation Project Intern
TikTok Singapore
  • Leveraged AI tools to identify and investigate risky listings; conducted daily buyer-side monitoring across Southeast Asia.
  • Utilised large language models to streamline workflows, draft investigation responses, and optimise documentation processes.
  • Managed high-priority cases including government recalls, PR issues, and fulfilment SLA extensions.
May – Nov 2025
Great Eastern
Digital Channels Optimisation Intern
Great Eastern Singapore · Work-Study Internship
  • Developed and executed automated email marketing retargeting campaigns through Salesforce; conducted UAT and pilot testing.
  • Built weekly performance dashboards in Looker Studio using Google Analytics data to track lead generation and sales metrics.
  • Collaborated on 18 A/B testing campaigns using VWO to optimise user engagement and conversion rates.
Dec 2024 – Jan 2025
Alibaba
Risk Analyst Intern
Alibaba Group
  • Proposed initiatives identifying and eliminating over 1,000 counterfeit items bearing protected logos and brands.
  • Used advanced data analysis techniques to discover trends and predict prevalence of counterfeit goods.
  • Developed SQL and Python algorithms for keyword analysis to detect potential hidden infringements.
May – Aug 2024
Deloitte
Risk Advisory Intern
Deloitte Singapore · School Internship
  • Developed comprehensive working papers on Third-Party Risk Management, detailing risk assessment and mitigation strategies.
  • Performed on-site compliance assessment of client companies against MAS Guidelines on Outsourcing.
  • Conducted cross-country research on TPRM practices, identifying key differences in regulations and compliance requirements.
May – Jul 2023
KTPH
HR Shared Services Assistant
Khoo Teck Puat Hospital
  • Implemented issuance of personalised name tags with 2D barcodes for seamless identification and automated security access.
  • Handled 100+ employee records sent to external vendors; managed meticulous filing across staff family groups.
  • Verified accuracy and credibility of employees' educational backgrounds with thoroughness and professionalism.
Mar – Aug 2022
PwC
Data Analyst Intern
PricewaterhouseCoopers Singapore · School Internship
  • Achieved a 30% reduction in data cleaning and conversion time through automation and workflow optimisation.
  • Improved data migration from on-premises SQL to Azure Cloud, scripting stored procedures, views, and tables.
  • Reduced data entry errors by 20% through data validation and automation across the Singapore Datamart project.

What others say

Words of commendation

Li En quickly became a reliable contributor to our trust and safety operations. She navigated nuanced policy differences across multiple SEA markets, built a two-tier keyword framework to surface policy violations upstream, and was proactive in seeking feedback throughout — reflecting genuine professional maturity.

Eugene Teo
Senior Manager - Governance & Experience Team
ByteDance Pte. Ltd - TikTok Shop

Her support in running UAT and pilot testing for our automated retargeting journey played a crucial role in salvaging customer drop-offs. Her attention to detail and analytical mindset ensured that stakeholders had timely and accurate data to guide decision-making. She has shown great initiative, adaptability, and a collaborative spirit throughout her time with us.

Lucas Tan
VP – Performance Marketing & Content Creation
Great Eastern Life Singapore

Li En has the potential to excel with the keen interest she has as a data analyst, as she possesses the right skills whilst working here. This project sufficiently highlighted her resilient and trustworthy qualities to ensure that the deadline is met. We are confident she will continue to give her best to all future endeavours.

Nagendra Puppala
Manager, Global Technology Support
PricewaterhouseCoopers Singapore

Her meticulous attention to detail and organisational skills ensured that our records were well-maintained and easily accessible. This level of efficiency greatly contributed to the overall effectiveness of our department. She has been an asset to our organisation, and her commitment to excellence has positively impacted our team.

Jeff Hee
Human Resource Assistant Director
Khoo Teck Puat Hospital

Credentials

Certifications & awards

📊
Google Analytics Certification
Jul 2025 – Jul 2026 · Skillshop
☁️
Microsoft Certified: Azure Data Fundamentals
March 2022 – Present
🔍
Splunk Core Certified Power User
October 2021 – October 2024
🔒
Cyber Ethical Hacker Certificate
April 2021 – April 2024
🥈
National Youth Achievement Award
Silver Award · 2017

Leadership & activities

Co-curricular activities

NTU Cat Management Club
Honorary General Secretary
Sep 2024 – Sep 2025

Managed administrative functions; allocated ECA points to 200+ feeders, scheduled meetings, and maintained accurate records of proceedings.

NTU Accounting and Business Club
Events Sub-Committee
Oct 2023 – Aug 2024

Supported NTU Inter School Games 2023/2024 and NBS Day 2024, providing day-to-day operations for up to 1,500 students.

NYP Emcee Club
Sub-Committee Member
Jul 2020 – May 2022

Hosted the 8th Asia Arts Festival, the Launch of Centre for IT Innovation, and NYP Open House events — garnering up to 700 viewers.

NYP Library Champion
President
Apr 2021 – Mar 2022

Initiated intercultural events; elected to NYP Student Leaders' Summit and served as Executive Committee member.

NYP School of IT Club
Honorary Secretary
Apr 2020 – Mar 2022

Represented SIT Club as emcee for events with up to 1,200 participants; oversaw Freshman Orientation 2021 and SIT DAY 2022.

NTU Cats Management Network
Community Volunteer
Aug 2023 – Sep 2025

Executed daily feeding schedules for two semesters, ensuring the nutritional needs of the NTU campus cat community were met with care.